My experience at Hodgson's Bay company was excellent. I did not know what to expect. I was excited to see a bicycle I was interested in a few other quality bicycles on hand. As I entered the store I was greeted by an associate while he was helping another customer. I felt welcomed and was able to explore. When Dave was available he came and asked if I needed some assistance and was very helpful with all my questions. If you are looking for a quality bicycle I would definitely recommend Hodson's Bay company and Dave.